Administration & Training
When you purchase SOLAR one of our experienced trainers will deliver a half days on-line training.
The first session is with your SOLAR administration advisor going through all the settings on SOLAR (many of SOLAR’s features are turn on or turn off allowing you to “bespoke” the system to your own needs). They will go through adding pupils, adding users, setting permission groups (you determine who can do what on SOLAR), adding assessment frameworks, custom fields, terminology etc.
At the end of this session you will know how and where to change your settings and features on SOLAR.
The second session is with the teachers going through the features they will be using on the school. They can bring their laptop or tablets with them so that at the end of the session they can login to our trial site and can practice using SOLAR and we can answer any questions that may have.
The trial site is made available to the school for 4 weeks after the training so that teachers can practice using the system in a safe environment.
Our training is supplemented by our extensive on-line knowledge base where customers can get instructions on how to use all the features on SOLAR and get answers to many support questions themselves.
We also have a dedicated Help Desk is available Monday to Friday from 8:30-16:30
It’s a Matter of Pride
We pride ourselves on our average administration response time for support email requests of 30 minutes.
If required, you also have the opportunity to book additional half-day “bespoke” training sessions via our helpdesk Page